Shipping & Returns
Version 2026-10-29.3
Carrier and price
We ship with Canada Post only — across Canada, to the USA and to most countries. The delivery price is calculated live by Canada Post for your address and for the packed parcel: a padded box fitted to the piece. You choose the service; tracking is included.
Sometimes Canada Post has no insured service to a country (for example, at the moment, France and Germany). The shop then tells you so before you pay; Marina can suggest another way.
Packing and insurance
Every piece is wrapped in several layers of bubble wrap, with at least 5 cm of padding on every side, in a box fitted to it so that nothing moves inside. Every parcel is insured with Canada Post for the price of the piece.
Within Canada, pieces of CA$150 and more are sent with signature on delivery.
Tracking
We email you the Canada Post tracking number when your parcel ships.
Damaged, not as described, or lost
Damaged in transit: please keep the box, the packing and the piece — Canada Post may need to see them — and write to us within 48 hours of delivery with photos of the box (outside), the packing and the damage. We open the insurance claim with Canada Post and, once it is accepted, refund you in full for the piece and the delivery.
Not as described (for example, a chip or crack that is neither shown nor mentioned, or a different piece): write to us within 7 days of delivery with photos. We give you a prepaid, tracked and insured return label; once the piece is back and checked against our records (see «Every piece is marked» in the Terms of Sale), we refund the piece and the delivery in full. For a small flaw you may prefer to keep the piece with a partial refund instead — just say so.
Lost: if Canada Post confirms the parcel lost, we refund you in full.
Address
The delivery price is calculated for the postal code you enter on the piece's page, so please give a delivery address with that same postal code. If the address has another postal code and Canada Post charges more for it, we ask you to pay the difference before we ship, or, if you prefer, cancel the order and refund it in full.
Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, or because it was not collected, we refund the piece but not the delivery; re-shipping is charged at Canada Post's price.